Delivery, Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Deliveries

Unless stated otherwise we offer Free Delivery on all items.

Our standard delivery service is next day delivery, where possible goods will be despatched on the day you order, however please allow up to 2 working days for the item to be despatched, once the order is packed you will receive an email with the tracking information.

Deliveries to NI, Highlands and Channel Islands are on a 2 day delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again and then contact us at enquiries@cambridgecampervans.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@cambridgecampervans.co.uk and send your item to: Cambridge Campervans, Unit 4, Cambridge Court, Burrel Road, St Ives, PE27 3LG

Returns

To return your product, you should email us on orders@cambridgecampervans.co.uk and advise us of the return, items should be shipped to: Cambridge Campervans, Unit 4, Cambridge Court, Burrel Road, St Ives, PE27 3LG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.